- Introduction
Welcome to Divine 9 by Ainny (“we,” “our,” or “us”). This Return Policy outlines the guidelines and procedures for returning products purchased from our ecommerce website. By engaging with our services, you agree to comply with this policy.
- Eligibility for Returns
2.1. Products purchased directly from Divine 9 by Ainny’s website are eligible for return within [number] days from the date of delivery.
2.2. To qualify for a return, products must be in unused and undamaged condition, with all original packaging and tags intact.
2.3. Certain items, such as personalized products, perishables, and downloadable content, are not eligible for return.
- Initiation of Returns
3.1. To initiate a return, log in to your Divine 9 by Ainny account and navigate to the “My Orders” section.
3.2. Select the specific order containing the product you wish to return and follow the provided instructions.
3.3. Provide accurate details regarding the reason for return and any relevant information.
- Return Process
4.1. Upon receiving your return request, we will review it for compliance with our Return Policy.
4.2. If the return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
4.3. Products must be securely packaged to prevent damage during return shipment.
- Shipping and Costs
5.1. Customers are responsible for shipping the returned product to the address provided with the RMA number.
5.2. Shipping costs for returns are borne by the customer, unless the return is due to an error on our part or a defective product.
5.3. We recommend using a trackable shipping method to ensure successful delivery of the return.
- Inspection and Approval
6.1. Upon receiving the returned product, we will inspect it to verify its condition and compliance with our Return Policy.
6.2. If the product meets the required criteria, we will process your refund or exchange within [number] business days.
- Refund Process
7.1. Approved returns will be processed using the original payment method, unless otherwise agreed upon.
7.2. Refunds may take [number] business days to reflect in your account, depending on your financial institution’s policies.
- Exchanges
8.1. If you wish to exchange a product, follow the return process outlined above and indicate your desire for an exchange.
8.2. Exchanges are subject to product availability. In case of unavailability, a refund will be issued.
- Damaged or Defective Products
9.1. If you receive a damaged or defective product, please contact our customer service within [number] days of delivery.
9.2. We may require photographs or additional information to assess the issue and determine the appropriate resolution.
- Contact Us
10.1. For any inquiries or assistance regarding returns, contact our customer service at Customer Service Contact Information.
By using our services, you acknowledge your understanding and agreement to this Return Policy. If you have any objections to any part of this policy, kindly refrain from using our website and services.
For further details or questions related to this Return Policy, please reach out to us at Contact Information.
